Category Archives: From the Founder
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Better Care. Shared. Has Arrived!
July 5, 2012
In the exciting start-up environment, growth is an every day occurrence. Team members quickly learn to jump on a train heading in a new, exciting direction. One direction I recently headed was two hours south of our Durham OnPulse headquarters to Charlotte, the Queen City. With our communications manager, Louise, firing a list of possible questions from the passenger’s seat, I spoke aloud our OnPulse mission and key messages. Prepping for the quickly approaching public affairs interview with CBS personality Francene Morris, I wanted to be sure I conveyed our passion for making a positive impact on health care. Read More
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When Is the Last Time Your Patient Baked You Scones?
April 11, 2012
When you deliver real value in medicine, you just know it. This was never more evident than during an unexpected encounter in my Gynecology Oncology Rotation (unanimously considered the most demanding rotation in OB/GYN residency). On this particular day, I was managing the outpatient clinic with my favorite attending, who was known for sharing valuable real world lessons far outside the scope of textbook learning. Read More
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What Chick-Fil-A Taught Me About Customer Service
March 30, 2012
Although it may seem as though Chick-Fil-A and the healthcare system are worlds apart, I recently had an experience that proved otherwise. One busy morning I was running late on my way to the hospital, which left no time for my regular breakfast at home. So I decided to make a quick stop at my favorite breakfast-on-the-go spot, Chick-Fil-A. As usual, I ordered at the drive thru and pulled up to pay. Read More