Effective Date [2/3/18]

Welcome to OnPulse! OnPulse is committed to maintaining the confidentiality, integrity and security of any personal information about our users. This Privacy Policy explains how we protect personal information provided through our website http://www.onpulse.com (the “Site”) owned and operated by Mash, LLC and how we use that information in connection with our service offered through the Site (the “Service”). “Personal information” for purposes of this Policy means information that identifies you, such as your name, address, phone number, fax number or email address.

OnPulse stresses its privacy and security standards to guard against identity theft and provide security for your personal information. We regularly re-evaluate our privacy policies and adapt them as necessary to deal with new challenges. Our application is designed to create a safe place for patients and health care providers to easily communicate.

OnPulse understands that, whenever health information is involved, both patients and providers are concerned about privacy, security, and legal compliance. We use this privacy policy and our Terms of Use to tell you about our responsibilities and yours regarding privacy, security, and your use of OnPulse and its site: www.onpulse.com. Please read this policy to understand the types of information collected, how it is used and shared, and how it is protected. This policy also describes the privacy rights OnPulse, Inc. (“OnPulse”) provides to you. If you have any questions about our policies, please contact us. We welcome your questions and feedback. 


Creating a Profile

You must create a profile in order to use OnPulse. When you do, we ask that you provide your name and contact information such as your email address. You may, but do not have to, include a photo of yourself. If you are a provider, you can also add biographical information, such as your education history, and may describe your qualifications and specialties. You may change the privacy settings of your profile through your account portal. If you wish to deactivate your profile or request to remove the unauthorized profile, please contact us.

Adding Health Information

Patients may add health information to their OnPulse profiles. In addition, a patient can give permission to their health care providers and other caregivers using OnPulse to add health issues associated with a patient, such as diabetes, hypertension or lymphoma. Health issues are intended to describe actual conditions related to the patient, and so are likely to reveal information about the state of the patients’ health and possibly their treatment. Providers can add health issues to a patient’s profile once they are connected to that patient or as part of composing a message to another provider for treatment purposes.

Users also will have access to communications made or received through OnPulse about patient issues. Communications associated with health issues will generally include information about a patient’s health and their treatment, and can include any other information that the user creating the communication chooses to provide.

Providers are permitted to start creating health issues lists for patients who are not yet members of OnPulse for the purpose of communicating with other providers. As part of the creation of health issues, providers may or may not invite the patient to become members of OnPulse. If invited but the patients decline, the patients’ health issues lists created by the provider will only be visible to that provider and those providers that were communicated with regarding the health issue. However, if the patient accepts, the patient will have visibility to their health issues and the care team communicating around those issues.

Making Connections and Communicating

Connections made and communications sent via OnPulse are likely to reveal patient-provider relationships but not the nature of patients’ health care conditions or treatment information.

Whether or not you uploaded your contacts list, you can still invite others to join you on OnPulse by manually entering their email address and sending them an invitation to join. These one-time invitation emails include a link that the recipient can click to start the registration process and connect with you.

In some cases, you can also make connections with existing OnPulse users by searching for them in our application. OnPulse users can find our members who are health care providers by searching for their names or the name of their business. As a privacy safeguard, OnPulse users cannot search for our patient members at all using any criteria. If you would like to connect with an OnPulse patient, you must have their email address. This precaution is intended to prevent unwanted connection invitations from persons not known to you. If you receive a connection request, you are not obligated to accept it.

When patients accept connection requests, the users they connect to will have access to the patient’s profile. Patient’s health information can only be accessed once the Patient grants permission per user connection. When a patient connects with a provider, that provider can view any health issue that the provider creates himself, that the patient specifically granted the provider access to view, or that another provider created and later granted the provider access to view. Providers do not have access to patient health issues that they are not connected with or were not invited to view by the patient or another provider connected to the patient.

When providers accept connection requests, the patients and providers they connect to will have general access to the provider’s profile and bio information. However additional access has to be granted for communications related to health issues to. A provider’s connections also will have access to the provider’s public library, where each provider can choose to store non-patient specific informational materials.

Once connected, providers and patients can also send communications to one another through OnPulse. Communications are usually associated with one of the patient’s listed health issues, and are only accessible to the sender, the recipient, and any of the patients’ or providers’ connections that already have access to the health issue associated with the particular communication.

Providers Sharing Information about Patients

Providers can use OnPulse to share information about their patient connections with each other, such as to make referrals or seek consultations. If you are a patient, you should know that providers connected to you can share your health issues with other providers (but only those accessible to the provider, as described above). When that happens, the provider who received the referral or consultation request will also become connected to you, so you will always be able to tell if providers are sharing your health issues with one another. If you do not want to be connected to a provider, or any other OnPulse user, you have the option to terminate that connection as described below in the Your Choices section of this policy.

Discussion Boards and Comments

You may choose to participate in OnPulse discussion boards. Comments you include will be attributed to you and will be visible to other participants. You should be aware that any information you provide in these areas may be read, collected, and used by others OnPulse users who access them, but not the general public. To request removal of your personal information from our discussion boards or community forum,please contact us. In a few select cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why..


OnPulse understands that your privacy is important to you, and that you have the right to participate in making your information as complete and accurate as possible. We also believe you should have the right to control access to your information in certain contexts. This section of our policy describes your rights with respect to your information, your connections and your account. Because health care providers may require continued access to your health information for both patient safety and legal reasons, OnPulse has to limit your rights in certain cases. Where limitations apply, our intention is to provide you with privacy rights to an extent that does not adversely affect your safety as a patient, the quality of your health care, or our provider members’ legal compliance.

Accessing and Correcting Information

You can revise your profile information simply by editing it within OnPulse. If your physician or other caregiver has submitted information about you that you believe is inaccurate or out-of-date, you have the option of making the change yourself, or request that we delete or no longer use that information, but we encourage you to also discuss with your provider or caregiver. If you have any questions about how to update or delete your information we are available to provide assistance, please contact us.

Opt-Out Preferences

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us.

Terminating Profiles and Accounts

You also have the right to terminate your OnPulse profile by closing your account in OnPulse. If you have any questions about closing your account we are available to provide assistance, please contact us. Any information existing in your profile at or before the time you request termination will be archived but, due to patient safety concerns and legal requirements, may still be accessible to OnPulse users, at the Provider level only, with whom you were connected at the time of termination. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. This may include retention on your information for Providers you connected to and shared information with for a period of seven years, as specified by law.


Here are some of the most common ways OnPulse will use the information its users provide through the application:

  • Providing services and administering accounts
  • Contacting our users and those our users invite to use OnPulse, such as to send notifications and updates, provide information materials, or to make you aware of changes to the application or our services
  • Considering and addressing your feedback
  • Authenticating our users in order to confirm their identity
  • Facilitating our users’ efforts to make connections, such as by allowing our patient users to search for providers using their name, or allowing our users to send invitations to their contacts via email
  • Performing research and analytics
  • Protecting our users, our application, the integrity of data, and our security measures
  • Preventing physical harm or financial loss
  • Administering and improving our services, the application, and our business processes
  • Engaging in certain administrative purposes, such as risk management, fulfilling legal obligations or addressing compliance needs, and resolving or defending legal claims
  • To learn more about our users, such as their preferences and use of the application, which is described further below.


Technologies such as: cookies, beacons, tags and scripts are used by Mash, LLC and our partners, affiliates, or analytics or service providers.

We use both session ID cookies and/or persistent cookies. A session ID cookie expires when you close your browser. Session cookies allow OnPulse to know where you are on our web site in order to understand how we can assist you during your visit. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookie allow OnPulse to identify the user as a new user vs. a returning user for the purpose of understanding how we can assist you during your visit. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. If you reject cookies, you may still use our site.

We may use third party service providers to help us analyze certain online activities. For example, these service providers may help us measure the performance of our online campaigns or analyze visitor activity on www.onpulse.com. We may permit these service providers to use cookies and other technologies to perform these services for Mash, LLC. We do not share any personal information about our customers with these third party service providers, and these service providers do not collect such information on our behalf. Our third party service providers are required to comply fully with this Privacy Policy.

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.

We use Local Storage Objects (LSOs) such as HTML5 to store [content information and preferences.] Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.


We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.


OnPulse does not sell your personal information to third parties. OnPulse may share information about you with third parties only in the ways described in this privacy policy as stated in the following circumstances:

  • With business partners, such as application developers that help us implement new features for the application
  • With service providers, who are only authorized to use information to perform services on our behalf or for limited administrative purposes, such as complying with legal requirements
  • When reasonably requested or required by law enforcement authorities or other government officials, when required by law or in response to legal process, and when reasonably necessary to an investigation of suspected or actual illegal activity
  • When we believe disclosure is appropriate to prevent physical harm or financial loss, or as needed to protect the vital interests of an individual
  • In the event we sell or transfer all or a portion of our business or assets, in this case, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information


We take the security of information very seriously and maintain administrative, physical, and technical safeguards intended to protect against the loss, misuse, or unauthorized access, acquisition, alteration, or destruction of information we maintain. Your account is also protected by your unique login credentials, which you must keep secure and confidential in order to preserve the security of your account. If you access OnPulse using a smartphone or other mobile device, you can protect your OnPulse account by taking safety precautions related to that device, such as using encryption, up-to-date malware protection, and applying password controls to limit access. When you enter sensitive information (such as your health information), we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, please contact us. Please read our Security Statement for additional information about our security practices and your security obligations when you use OnPulse.


We may provide you with links to websites for your information or convenience. Those sites are not operated by or on behalf of OnPulse and we do not control how they use information you may provide to those sites. We also cannot control or guarantee the accuracy, relevance, timeliness, or completeness of information contained in a linked site. We strongly encourage you to review the privacy notice and any security statements on those sites.


If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. OnPulse stores this information for the sole purpose of sending this one-time email.

Your friend may contact us to request that we remove this information from our database.


Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.


CChildren under the age of 13 are not permitted to use OnPulse. If you are the parent or guardian of a child under the age of 13 and you believe that they may have used OnPulse and provided us with personal information, please contact us as described below so that we may delete the information.


We will revise this policy if our privacy practices change. When that happens, we will post a new effective date and notify you that a new notice has been posted. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. You should periodically check this page to stay informed of our latest privacy practices.


Please contact us if you have questions or concerns about our privacy practices.

OnPulse Headquarters
112 South Duke Street, Suite 1
Durham, NC 27701
1-855-219-7740 (Toll Free)